Evri Scam: How to Spot Fake Evri Delivery Texts and Emails

An Evri scam is a fake text, email or message that uses the Evri parcel company’s name to claim a delivery failed, a fee is due or your address needs confirming. The link goes to a copy of Evri’s website designed to steal card and personal details. Don’t click: forward texts to 7726 and emails to report@phishing.gov.uk, and track any parcel only on Evri’s official website or app, using the tracking number from the retailer.

Evri, which was known as Hermes until it rebranded, delivers a huge share of online shopping in the UK, so a message with its name on it looks normal to almost everyone. Scammers count on that. If you’ve already tapped a link or paid a fee, you haven’t been foolish; these pages are carefully copied, and acting quickly now can limit what happens next.

How the Evri scam works

A text or email arrives saying Evri tried to deliver a parcel but couldn’t, or that it’s being held. To release it, you’re asked to rebook delivery through a link, often paying a small redelivery or “handling” fee. The page looks like Evri’s, asks for your name, address, date of birth and phone number, then your card details.

Scammers aren’t really after the fee. They want the full card number, expiry date and security code, and sometimes a one-time passcode from your bank, which lets them spend on the card or set it up in a digital wallet. The personal details are used to make later scam calls sound convincing, such as a “bank fraud team” call a few days later asking you to move your money somewhere safe.

This is the same pattern as other package delivery scams and the Royal Mail version. What changes is the brand name and the wording.

Common versions of the Evri scam

Version	What it says
Missed delivery text	“Your parcel could not be delivered” with a link to choose a new date, sometimes with a small fee.
Redelivery fee	A charge to rebook the delivery or to hold the parcel longer at a depot.
Address or details problem	The address label is damaged or incomplete, and you must confirm your details through a link.
Fake “parcel on hold” email	An email with Evri branding and a button to “manage your delivery”, leading to a phishing page.
Fake courier link for sellers	If you sell on a second-hand marketplace, a “buyer” moves the chat off the platform and sends a link claiming Evri needs your card details to receive payment or arrange collection.
Fake refund for a lost parcel	A message offers compensation for a missing parcel and asks for bank or card details to “process” it.

The seller version catches people who aren’t even expecting a delivery. A real buyer paying through a marketplace doesn’t need you to enter card details on a courier page to get paid. If someone asks you to leave the platform’s own messaging and checkout, treat it as a warning sign.

Warning signs of a fake Evri message

• A link you didn’t ask for. Check the web address; scam pages often use look-alike domains that include “evri” alongside other words.
• A small fee to redeliver. Legitimate couriers don’t usually ask for a small redelivery fee by text, so treat any redelivery fee request as suspicious and check it on the official site or app.
• Urgency. The parcel will be “returned” or “destroyed” if you don’t act today.
• Requests for card details, your date of birth or a bank passcode just to rebook a delivery.
• A message from a personal mobile number or a free email address.
• No retailer or order mentioned, or a parcel you don’t remember ordering.
• A buyer pushing you off a marketplace to use a courier “payment” link.

What to do if you got the message but didn’t click

1. Don’t tap the link or reply. Even replying “STOP” tells scammers your number is live.
2. Forward texts to 7726 and emails to report@phishing.gov.uk.
3. Check any parcel you’re expecting through Evri’s official site or app, or the retailer’s order page.
4. Delete the message once you’ve reported it.

What to do right now if you clicked or paid

1. Call your bank or card provider immediately, using the number on the back of your card or in your banking app. Tell them you entered card details on a scam site and ask them to block the card.
2. Check for payments you don’t recognize, including small test amounts and new cards added to digital wallets.
3. Hang up on any follow-up “bank” or “police” call. Call your bank back on the number on your card instead. Never move money to a “safe account”.
4. If you reused a password on the fake site, change it everywhere you use it and turn on two-step verification. Our guide on what to do if your bank account is hacked has the next steps if you see account activity you don’t recognize.
5. If you shared ID details, such as your date of birth and address, watch for signs of misuse. Our guide on identity theft in the UK explains how to check your credit file and protect yourself.
6. Keep screenshots of the message, the web address and any payment confirmations.

Where to report an Evri scam

• Texts: forward them to 7726 to report them to your mobile provider.
• Emails: forward them to report@phishing.gov.uk, the National Cyber Security Centre’s service, which can take down scam websites.
• Evri: its official website has scam guidance and explains how it wants fake messages reported. Go there directly rather than through any link.
• The marketplace: if a “buyer” sent the link, report their account using the platform’s own reporting tool.
• Report Fraud: if you lost money or shared card or bank details, report it to Report Fraud (formerly Action Fraud), the national reporting service for fraud and cybercrime in England, Wales and Northern Ireland, online at reportfraud.police.uk or on 0300 123 2040. Our guide on how to report to Report Fraud explains what to include. In Scotland, report to Police Scotland on 101.

For all the reporting routes in one place, see our guide on how to report a scammer.

Will you get your money back?

If you paid by card and tell your card provider quickly, there’s a good chance it can block or dispute fraudulent payments, though the outcome depends on the details and your provider’s investigation. If you were later talked into sending a bank transfer, UK rules introduced in 2024 require most banks and payment firms to reimburse many victims of authorized push payment scams, with some exceptions.

If your bank refuses, you can complain to it and then take the case to the Financial Ombudsman Service for free. Be wary of anyone who contacts you offering to get your money back for a fee; those offers are usually recovery scams.

A worked example

This is an illustrative scenario, not a real case. Aisha is selling a coat on a second-hand marketplace. A buyer messages to say they’ve paid and booked an Evri collection, and sends a link so she can “confirm the payment” on Evri’s site. They ask her to continue the chat on WhatsApp.

1. The link opens a page with Evri branding asking for her card number to “receive funds”. Aisha hesitates: she’s never needed to enter a card to be paid on the marketplace before.
2. She checks the marketplace app directly. There’s no sale and no payment.
3. She reports the buyer’s account through the marketplace’s reporting tool and blocks them on WhatsApp.
4. She takes a screenshot of the web page and forwards the link to report@phishing.gov.uk so the site can be investigated.

Aisha didn’t enter anything, so there was nothing to cancel. If she had, calling her bank straight away and reporting to Report Fraud would have been the next steps.

How to protect yourself next time

• Track parcels only through official channels, using the tracking number from the retailer.
• Keep marketplace sales on the platform. Use its messaging, checkout and shipping tools, and don’t follow payment links from buyers.
• Turn on spam filtering for texts and payment alerts in your banking app.
• Use a credit card or digital wallet for online purchases where possible.
• Tell friends and family about these texts, since the same messages go to everyone on a scammer’s list. Our guide to smishing covers text scams more broadly.

If scammers are using your small business name in fake courier messages and customers are posting complaints online, our personal reputation management team can help you see what’s appearing in search and what can be corrected.

Common mistakes to avoid

• Paying because the amount is small. The fee is bait; your card details are the prize.
• Using the link to “check” whether it’s real. Use the official site or app instead.
• Believing a follow-up call because it knows your details. Scammers already have what you typed.
• Leaving a marketplace to deal with a buyer. You lose the platform’s protections.
• Staying quiet out of embarrassment. Banks deal with these cases daily, and speed matters.

Frequently asked questions

Does Evri charge a redelivery fee?

Legitimate couriers don’t usually ask for a small redelivery fee by text. A text or email asking for a redelivery fee through a link is a common scam pattern. Check your parcel on Evri’s official website or app instead.

Is an Evri text about a missed delivery real?

It might be, but you can’t tell from the message alone. Don’t use the link; enter the tracking number from your retailer’s confirmation on Evri’s official website or app. If there’s a genuine problem, it will show there.

What should I do if I paid a fake Evri fee?

Call your bank using the number on your card and ask it to block the card and check for fraudulent payments. Ignore follow-up calls asking you to move money, and report the scam to Report Fraud, or Police Scotland if you’re in Scotland.

How do I report an Evri scam text?

Forward the text to 7726, which is free, and forward scam emails to report@phishing.gov.uk. You can also tell Evri through its official website, and report to Report Fraud if you lost money.