Review Management

For most businesses, reviews are the first thing a new customer reads. A rating that slipped from 4.6 to 3.9 after a rough quarter, or a handful of unanswered one-star reviews at the top of your Google profile, can quietly cost you customers for years.

Review management fixes the system behind your rating rather than chasing individual reviews. We help you ask every customer for feedback, respond to what comes in, and report the reviews that genuinely break platform rules.

What’s included

• Review profile audit. Rating, volume, recency and response rate on every platform where customers review you.
• A review request system. Email and SMS requests sent to every customer after a purchase or visit, with direct links to the right platform. No filtering out unhappy customers.
• Response management. Replies to every review, positive and negative, written in your brand voice and approved by you if you prefer.
• Policy-violation reporting. We identify reviews that break platform rules (fake accounts, competitors, off-topic rants, hate speech) and file removal requests with the evidence the platform asks for.
• Monthly reporting. Rating trend, new review volume, response times and removal outcomes, in plain English.

How it works

1. Audit

We map every profile, find duplicates and unclaimed listings, and read recent reviews for patterns. That tells us whether the fix is operational (often a matter of staff training), a response problem, or a volume problem.

2. Repair

We clean up profiles, reply to the backlog of unanswered reviews, and report the ones that violate policy. At the same time we switch on review requests, because a steady flow of recent, genuine reviews is the most reliable way to improve a rating.

3. Protect

Ongoing requests keep your volume and recency up. Alerts flag every new negative review so it gets a considered reply within a day or two.

Where we manage reviews

Platform	Why it matters
Google	Shown directly in search and Maps. For most local businesses, the rating people see first.
Yelp	Heavily used for restaurants and home services. Yelp does not allow businesses to ask for reviews, so we focus on responses and profile quality there.
Facebook	Recommendations show on your page and often rank for your brand name.
Trustpilot and BBB	Common for ecommerce and B2B, and frequently rank for “brand + reviews”.
Industry sites	Tripadvisor, Healthgrades, Avvo, Zillow, Glassdoor and others, depending on your sector.

What we can and can’t do

We can get reviews removed when they break the platform’s own rules, and platforms do act on well-documented reports. We cannot remove a genuine negative review from a real customer, and neither can anyone else without breaking the rules.

What does work: more genuine reviews, so any single bad one carries less weight, and calm, specific public replies that show future customers how you handle problems.

How long it takes

Responses and profile clean-up happen in the first few weeks. Removal requests usually get a decision within days to a few weeks, depending on the platform and how clear the violation is.

Rating improvement depends mainly on how many customers you serve. A busy restaurant or clinic can see its average move within one to three months once requests are running. A business with a few customers a month will see slower, steadier progress.

Who it’s for

Any business where customers read reviews before choosing: local services, restaurants, clinics and dental practices, hotels and online stores. If your problem is a negative article rather than reviews, look at search result suppression. If most customers find you on Maps, pair this with Google Business Profile management.

Frequently asked questions

Can you delete bad reviews?

We can request removal of reviews that break the platform’s rules, such as fake reviews, conflict-of-interest reviews from competitors or ex-employees, off-topic content and hate speech. Genuine negative reviews stay up. For those, a calm reply and a steady flow of new reviews is what changes how your profile reads.

Is it legal to ask customers for reviews?

Yes. Asking for honest reviews is allowed on Google, Trustpilot, Facebook and most other platforms, as long as you ask everyone and don’t reward only positive feedback. Yelp is the main exception: it asks businesses not to solicit reviews at all.

Should I reply to every review?

Yes, within reason. Replies to negative reviews matter most because future customers read them to see how you handle problems. Short, genuine thank-yous on positive reviews show the profile is actively managed.

Will you write reviews for us?

No. Writing or buying reviews breaks every major platform’s rules and the FTC’s rule on fake reviews. We only help you collect reviews from real customers.