What to do in the first hours and weeks of an online reputation crisis, from viral posts to review bombing and negative news.
How a workplace investigation affects the reputation of the employer, the person accused and the person who complained, and how confidentiality, fairness and careful communication protect everyone.
A practical plan for a social media crisis: how to assess it fast, when to respond and when not to, pausing scheduled posts, monitoring, and what to do once the peak passes.
What greenwashing is, why vague or unproven environmental claims create legal and reputation risk, how to make claims you can back up, and what to do if you're accused.
A tabletop exercise tests your crisis plan by talking through a realistic scenario. Here is how to plan one, write injects, assign roles, run the session and debrief.
What POFMA is, the false statements it targets, how correction and stop communication directions work, how to respond if you receive one, and why it isn't a tool for personal disputes.
A plain-English guide to UK defamation law: the serious harm test, the main defenses, website operators, the one-year deadline, and practical steps before you instruct a solicitor.
A plain-English guide to Singapore defamation law: what a claim needs, the main defenses, POHA orders for false statements, how POFMA fits in, and what to do before you see a lawyer.
A plain-English guide to Canadian defamation law: what a claim needs, the main defenses, Ontario's strict notice rules, anti-SLAPP laws, and what to do before you call a lawyer.
A plain-English guide to Australian defamation law: the uniform state laws, the serious harm element, concerns notices, the one-year limit, digital platform reforms and your options.
When you can sue for libel over a written or online statement, what you'd need to prove, how Section 230 and anti-SLAPP laws affect the case, and what to do before calling a lawyer.
What a lawsuit for slander involves in the US: what you have to prove, common defenses, short filing deadlines, anti-SLAPP risks, what it may cost, and alternatives that often work faster.
What to do about Facebook defamation: why Meta usually isn't liable, how to document and report the post, identifying anonymous accounts through the courts, and when to talk to a lawyer.
A reputation crisis moves faster than normal decision making. These guides focus on the practical first steps: what to say, when to say it, who should approve it, and how to avoid making things worse while the facts are still coming in.
Typical situations include a viral complaint on social media, a sudden wave of one-star reviews, a critical news story, a data breach, a product recall, or a lawsuit that becomes public. Preparation matters as much as response, so several guides cover planning before anything happens. Start with these:
Where legal questions such as defamation come up, talk to a lawyer before posting anything. If you need a team to monitor, draft and coordinate while it's happening, see our online reputation crisis management service.
Start with step 1
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