Reviews
How to Respond to Positive Reviews (With Example Replies)
Short, specific thank-you replies that show future customers a real person runs the business, with example replies for restaurants, clinics, contractors and online stores.
Category: Reviews
How to get more genuine reviews, respond to negative ones, and report the reviews that break platform rules.
Articles
Reviews
How to Get Facebook Recommendations (and Handle Bad Ones)
How Facebook recommendations work on business Pages, how to turn them on, ask customers for them, reply well and report the ones that break Facebook's rules.
Reviews
How to Display Reviews on Your Website (Without Breaking the Rules)
The main ways to show customer reviews on your own site, from platform widgets to a testimonials page, plus the FTC and Google rules that decide what you can show and how.
Reviews
How to Choose Review Management Software (Features, Compliance and Questions to Ask)
What review management software should actually do, which features are worth paying for, the compliance traps to avoid, and the questions to ask any vendor before you sign.
Reviews
Google vs Yelp Reviews: Which Matters More for Your Business?
Google reviews matter for almost every business, but Yelp can carry real weight in some industries and cities. Here is how each platform works and how to split your effort.
Reviews
How to Get a Google Review QR Code (and Where to Put It)
How to get the official Google review QR code from your Business Profile, where to place it so customers actually scan it, and the rules that keep your review requests compliant.
Reviews
G2 and Capterra Reviews: A Guide for Software Companies
How G2 and Capterra reviews work for software vendors: claiming your profiles, how reviews are verified, what incentives are allowed, when to ask customers and how to handle criticism.
Reviews
Do Google Reviews Expire? Why Reviews Disappear and What to Do
Google reviews don't expire on a schedule, but they can vanish. Here is why reviews disappear from a Business Profile, why recency still matters, and what to do next.
Reviews
When a Customer Threatens a Bad Review: What to Do
A customer says they'll leave a bad review unless you give them what they want. How to stay calm, judge the complaint on its merits, reply in writing and handle the review if it appears.
Reviews
What Is Review Gating (and Why It’s Banned)?
Review gating means screening customers' sentiment and only sending happy ones to public review sites. Here's why Google and others ban it, and how to ask for reviews the compliant way.
Reviews
How to Respond to Tripadvisor Reviews (With Examples)
How to write Tripadvisor management responses that get approved and reassure future guests, with example replies for hotels, restaurants and attractions.
Reviews
How to Respond to a BBB Complaint (With an Example)
How the Better Business Bureau complaint process works, how to write a factual response with a fair offer, and what happens to your rating if you ignore a complaint.
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