How to Cancel LifeLock: Refund Windows, Bundles and Your Data

To cancel LifeLock, submit a cancellation request through LifeLock’s online member portal or contact LifeLock Member Services and Support by phone or live chat. Cancel before your renewal billing date. Your protection continues until the end of the term you’ve already paid for, and you may be able to get a refund: within 60 days of an annual purchase or renewal, or within 14 days of a monthly purchase.

This guide explains each step, the refund rules, what’s different if you have a Norton 360 with LifeLock bundle or bought through a third party, what happens to your data, and how to keep free protection in place afterward. It’s based on LifeLock’s own Cancellation and Refund Policy, its plan pages and Gen Digital’s Global Privacy Statement (last updated March 6, 2026), all checked in September 2026. Policies change, so check the current version before you act.

Before you cancel: three things to check

1. Where you bought it. LifeLock’s policy says cancellation, return and refund eligibility may differ if you bought from, or are billed through, a third party such as an app store, service provider, reseller or retailer. Look at your card statement or receipt to see who charges you.
2. Whether it’s part of a bundle. If you have Norton 360 with LifeLock, or another package of more than one subscription, you can cancel one part or the whole bundle. The choice changes what you keep and what you pay.
3. Your renewal date. LifeLock’s plan pages say subscriptions may be charged up to 35 days before the current term ends. If your renewal is coming up, act now rather than on the renewal date itself.

How to cancel LifeLock step by step

LifeLock’s Cancellation and Refund Policy gives two routes: submit a request online or contact Member Services and Support. We’ve kept the steps general because account screens change.

1. Sign in to your LifeLock account. The cancellation link in LifeLock’s policy goes to a support request form in its member portal.
2. Submit a cancellation request, saying clearly that you want to cancel your membership and stop automatic renewal. If you also want a refund, say so in the same request.
3. Or contact Member Services and Support. LifeLock says contacting it is “the fastest way to request cancellation and refund”, and that you can also request a refund by live chat. Norton’s support site lists LifeLock Member Services at 1-800-416-0599; use the number shown in your account if it differs.
4. Get confirmation in writing. Keep the email or reference number until the renewal date has passed without a charge.

After canceling, LifeLock says your subscription won’t renew automatically, but your protection continues for the remaining days of the term you’ve paid for. The policy also says your account may be closed when that paid period ends.

Canceling during a free trial

As of September 2026, LifeLock advertises a 30-day free trial. Its plan pages say a payment method is required at sign-up for trials and that you’ll be charged at the end of the trial unless you cancel first. If you’re on a trial and don’t want to continue, cancel through the same routes before the trial ends.

LifeLock’s refund rules (as of September 2026)

LifeLock’s Cancellation and Refund Policy sets out these windows. It says its policy is independent of any statutory rights you may have under the law.

What you bought	Refund window	What’s refunded
Annual membership (first purchase)	60 days from the date of purchase	Covered by the 60-day money-back guarantee, unless otherwise excluded
Annual renewal	60 days from the renewal charge	Limited to the fees paid for the then-current term
Monthly membership	14 days from purchase	Refund of that purchase, unless excluded
Membership bought before you got free protection from a company that had a data breach	Any time	A pro-rated refund for the days left in your term

That last row is worth knowing. LifeLock’s policy says that if you enrolled and then got a notice that a company that suffered a breach will give you free identity theft protection, you can cancel and ask for a pro-rated refund, even if no other refund right applies.

What isn’t usually refundable

The policy lists purchases that may not be eligible, including:

• certain LifeLock or Norton offerings bundled with third-party offerings
• certain purchases completed by a third party, such as an app store or retailer
• repeat purchases of something you were previously refunded for
• shipping, handling and tax, except in certain states and countries

Check LifeLock’s current Cancellation and Refund Policy before you rely on these windows.

Canceling a Norton 360 with LifeLock bundle

Norton and LifeLock are both owned by Gen Digital, and Norton 360 with LifeLock combines device security from Norton with identity protection from LifeLock in one subscription. LifeLock’s policy says that for bundles you can:

• Cancel just one part. Your other subscriptions may remain, and your annual or monthly renewal price will change. LifeLock points you to your Norton account, or to Member Services and Support, to review the new renewal price.
• Cancel the whole bundle. Protection continues for the rest of the paid term, then doesn’t renew.

If you cancel a Norton offering, the policy says you agree to uninstall and delete the software from your devices.

If you bought LifeLock through an app store or third party

If Apple or Google bills you, cancel the subscription through that store’s own subscription settings, not with LifeLock. Deleting the app on its own isn’t the same as canceling. For other third parties, such as a retailer or service provider, contact the company that bills you. LifeLock’s policy says refund eligibility may differ in these cases.

What you lose when LifeLock ends

Know what stops before your paid term runs out, so you can replace what matters.

• Credit or identity lock. LifeLock’s plan pages say its lock feature “deactivates if you downgrade or cancel your subscription”. If you rely on it, place free credit freezes before your term ends (see below).
• Monitoring and alerts. Credit, account and dark web monitoring stop, along with any alerts.
• Data broker removal. LifeLock’s Core plan page says its automatic data broker removal scans 60 data broker sites and submits removal requests every 90 days. After you leave, those repeat requests stop, and brokers can relist you.
• Restoration help and reimbursement. Support and coverage are tied to an active membership. If you’re dealing with an identity theft event, think carefully about the timing and ask LifeLock how canceling affects an open case.

How to ask LifeLock to delete your data

Canceling doesn’t automatically erase what LifeLock holds about you. Gen Digital’s Global Privacy Statement says:

• Depending on where you live, you may have the right to ask for deletion of your personal data, and to get a copy of it.
• You submit requests through the channels on the privacy pages of the brand you have a relationship with (LifeLock), and Gen can be reached at dpo@GenDigital.com.
• Gen says it acts on requests within the timeframes local laws set, typically 30 to 45 days.
• It keeps account data as long as your account is open, and may keep some data after deletion for backups, fraud prevention, legal obligations or other legitimate reasons.

If you live in California or another state with a consumer privacy law, mention the law in your request. If a request is denied, the statement says some jurisdictions let you appeal, and if the appeal is denied you may complain to your state attorney general.

If you’re charged after canceling

Contact LifeLock first with your cancellation confirmation. Its policy says that if you’re renewed despite canceling, you should contact it for help with a refund, and annual renewals have a 60-day refund window.

If you can’t get the charge reversed, ask your card issuer about a dispute. The FTC explains that the Fair Credit Billing Act gives you a dispute process for billing errors on credit cards, and that your letter should reach the issuer within 60 days after the first bill with the error was sent. Keep it as a last resort, keep records, and ask your issuer or a consumer lawyer if you’re unsure. This isn’t legal advice.

Free protection to put in place after canceling

Much of what identity theft protection services do can be covered, at least partly, by free tools. Our products don’t do credit monitoring, identity theft insurance or breach monitoring, so here are the official options first.

• Freeze your credit at all three bureaus. The FTC says a credit freeze is free, doesn’t affect your credit score, lasts until you lift it, and stops anyone, including you, opening new credit in your name while it’s in place. You contact Equifax, Experian and TransUnion separately.
• Add a fraud alert if you’re worried. The FTC says an initial fraud alert is free, lasts one year and can be renewed.
• Check your credit reports yourself through annualcreditreport.com, and if your identity is stolen, report it at IdentityTheft.gov. Our guide on what to do if your identity is stolen walks through the steps.
• Handle data broker listings yourself. Our data broker opt-out list covers the main people search sites. Be realistic about limits: listings reappear, some sites ignore requests and public records stay public. Our guide on whether data removal services are worth it explains why.
• Watch your search results. Our free Reputation Scanner is launching soon. It’s a self-search tool that will find harmful results about you and draft removal requests you review and send yourself, with no account and no billing.

Our guide on how to prevent identity theft covers the everyday habits that matter most. If you’re comparing paid replacements, see our LifeLock alternatives and Aura vs LifeLock comparisons. And if you’re leaving because of a wider problem with what appears about you online, our personal reputation management team can take a look through a free audit.

Frequently asked questions

Can I cancel LifeLock online?

Yes. LifeLock’s Cancellation and Refund Policy says you can cancel at any time by submitting a request online through its member portal, or by contacting Member Services and Support. It says contacting support is the fastest way to request cancellation and a refund.

Does LifeLock give refunds?

According to its policy as of September 2026, annual memberships can be refunded within 60 days of purchase, each annual renewal within 60 days of the charge, and monthly memberships within 14 days of purchase. Exceptions apply, including some third-party and bundled purchases, so check the current policy.

Does my protection stop as soon as I cancel LifeLock?

No. LifeLock says your subscription won’t renew, but protection continues for the remaining days of the term you’ve already paid for. Your account may be closed when that term ends.

Can I cancel LifeLock but keep Norton 360?

LifeLock’s policy says you can cancel one part of a bundle and keep the rest, but your renewal price will change. Review the new price in your Norton account or with Member Services before you confirm.

What should I do to stay protected after canceling?

Place free credit freezes at Equifax, Experian and TransUnion before your term ends, since LifeLock’s lock feature deactivates when you cancel. Check your credit reports through annualcreditreport.com and use IdentityTheft.gov if something goes wrong.