How to Cancel TruthFinder: Membership, App Billing and Your Record

To cancel TruthFinder, stop the membership where you pay for it. If you signed up on truthfinder.com, sign in and look for the membership or billing settings in your account, or contact TruthFinder’s customer support and ask them to cancel. If you subscribed in the TruthFinder iPhone app, cancel in your Apple subscription settings, because Apple bills you rather than TruthFinder. Either way, get a written confirmation and check your next statement.

Canceling stops the billing. It doesn’t remove your own record from TruthFinder’s search results. That takes a separate suppression request, which we cover below. This guide explains both jobs, plus how to ask about refunds and how to ask TruthFinder to delete the account data it holds about you.

What we could confirm, and what we couldn’t

We only take cancel steps and terms from a company’s own pages. Here’s what that means for TruthFinder, as of September 2026:

• Confirmed on PeopleConnect’s own site: TruthFinder is one of PeopleConnect’s people-search brands, alongside Intelius, Instant Checkmate and US Search. PeopleConnect’s terms of use (last revised November 24, 2025) describe a shared Suppression Tool for those sites, and say each site has its own terms of use.
• Confirmed on PeopleConnect’s privacy policy (last revised June 30, 2026): TruthFinder runs its own privacy policy and lists privacy@truthfinder.com as its privacy contact.
• Confirmed on the App Store: the TruthFinder Search app, sold by Truthfinder, Inc., is free to download and offers in-app purchases, including unlimited report plans. Its listing points to TruthFinder’s privacy policy and terms of use on truthfinder.com.
• Not confirmed: truthfinder.com refused our requests (it returned a “forbidden” error to standard fetches), so we couldn’t read its current help center, FAQ, terms or refund policy. That means we can’t confirm its exact account menu, trial terms, refund rules, phone number or what happens to saved reports. We haven’t guessed at them.

Terms change. Read TruthFinder’s current terms of use and any cancellation wording shown in your account before you act.

First, work out who bills you

The company that takes your money is the one that can stop the charge. Look at your card statement and your sign-up email receipt.

Where you signed up	Where you cancel	Who handles refund requests
truthfinder.com	Your TruthFinder account, or TruthFinder customer support	TruthFinder, under its own terms
TruthFinder app on iPhone or iPad	Your Apple subscription settings	Apple, under Apple’s own process
An Android app store	That store’s own subscription settings	That store, under its own process
You don’t recognize the charge	Contact your card issuer and check whether it’s TruthFinder at all	Your card issuer, after you’ve checked with the seller

Deleting the app from your phone doesn’t cancel an app store subscription. The subscription lives in your store account and keeps renewing until you cancel it there.

How to cancel a TruthFinder membership bought on the website

Because we couldn’t read TruthFinder’s help pages, these steps are deliberately general. They’ll still get you there.

1. Sign in at truthfinder.com with the email address you used to join. Type the address yourself rather than clicking an ad.
2. Open your account area and look for anything labeled membership, subscription, billing or account settings.
3. Follow the cancel option if one is there, and read each screen. Some services offer a discount or a downgrade before the final step. Decline anything you don’t want and keep going until you see a clear confirmation.
4. If there’s no cancel option, contact customer support using the contact details shown on TruthFinder’s own site or in your account. Say plainly that you want the membership canceled and auto-renewal stopped, and ask for a confirmation number or email.
5. Save the proof. Screenshot the confirmation page, keep the email, and note the date and the name of anyone you spoke to.
6. Check your next statement. If a charge still appears after the confirmed cancellation, go to the section on unexpected charges below.

How to cancel a TruthFinder subscription bought in the app

The TruthFinder Search app’s App Store listing shows in-app purchases, so some members pay through Apple. In that case, TruthFinder can’t stop the charge for you.

1. Open your Apple subscription settings on your iPhone, iPad or Mac.
2. Find the TruthFinder subscription in the list of active subscriptions.
3. Cancel it and note the date Apple says it ends.
4. Ask Apple about refunds through Apple’s own refund process, not TruthFinder’s.

Check that the app you paid for is the one sold by Truthfinder, Inc. The App Store also carries unrelated apps with similar names, and canceling the wrong one won’t stop the right charge.

Trials, refunds and saved reports

These are the points people most often want answered, and they’re the ones we couldn’t confirm on TruthFinder’s own pages. Here’s how to get a clear answer.

• Trial conversions. If your first charge was small or described as a trial, check the receipt email for when and at what price it becomes a recurring plan. Cancel before that date if you don’t want to be billed.
• Refunds. Ask support directly whether you qualify, and ask for the answer in writing. Read TruthFinder’s current terms of use, which its app listing points to at truthfinder.com, for the refund wording that applies to you.
• Saved reports. Expect to lose access to your account’s reports once the membership ends, and ask support to confirm. If you paid for a report you need for a legitimate reason, keep your own note of it before you cancel.

One thing is confirmed in the app listing: TruthFinder says it isn’t a consumer reporting agency under the Fair Credit Reporting Act (FCRA), and its reports can’t be used for decisions about credit, employment, insurance, tenant screening or other FCRA purposes. If you signed up to screen a tenant or an employee, canceling and using an FCRA-compliant screening company is the right move anyway. Our guide to choosing a background check site explains how to judge one, and our look at whether TruthFinder is a legitimate company covers the FTC’s 2023 settlement over its reports.

Canceling vs. deleting your account vs. suppressing your record

These three are easy to mix up, and each does something different.

Action	What it does	What it doesn’t do
Canceling the membership	Stops future charges	Doesn’t delete your account data or hide your own record
A privacy deletion request	Asks TruthFinder to delete personal information it holds about you, such as account details, subject to the law where you live	Doesn’t necessarily hide the public-records report about you
Suppressing your record	Hides your background report from search on TruthFinder and PeopleConnect’s other sites	Doesn’t cancel billing, and doesn’t remove the original public records

How to ask TruthFinder to delete your data

PeopleConnect’s privacy policy lists privacy@truthfinder.com as TruthFinder’s privacy contact and says TruthFinder manages its own privacy policy. Many US states now give residents a right to ask a business to delete personal information, with exceptions. PeopleConnect’s own policy, for its own site, lists residents of California, Colorado, Virginia, Texas and more than a dozen other states. Check TruthFinder’s policy for the rights it offers you.

Send the request after you’ve canceled, from the email address on your account:

Subject: Deletion request for my TruthFinder account. I have canceled my TruthFinder membership for the account registered to [email address]. Under [your state’s privacy law / applicable law], please delete the personal information you hold about me as a former member. Please also confirm my membership is canceled and that no further charges will be made. Let me know if you need anything else to verify my identity, and tell me what, if anything, you’re required to keep.

Expect a verification step. PeopleConnect’s policy says it verifies identity before acting on requests, and that requests may be granted in whole, in part or not at all.

Canceling doesn’t remove your own listing

If you’re also worried about your own name showing up on TruthFinder, canceling won’t help. Your membership and your background report are separate. The report exists whether or not you’re a member.

The fix is suppression, which is separate from any membership. PeopleConnect’s terms of use describe a Suppression Tool for the people-search sites in the PeopleConnect family, which they say currently include TruthFinder, Instant Checkmate, Intelius and US Search. PeopleConnect’s terms don’t mention a charge for it. Once you suppress your background report, it won’t be available on those sites. To use it, you verify at least one email address or phone number, which also consents to emails or texts from PeopleConnect. Use a separate email address for privacy requests if you’d rather keep your main inbox out of it.

The same terms set out the limits. Your name may still appear as a relative or associate in other people’s reports, in phone or email reports, or on sex offender registries, and suppression doesn’t affect the original public sources. Our step-by-step TruthFinder opt-out guide walks through the suppression process, and our PeopleConnect opt-out guide covers the sister sites together.

A worked example

This is an illustrative scenario, not a real client.

Marcus signed up for TruthFinder to find an old college roommate. Three months later he notices a recurring charge, and a friend tells him his own details show up on the site too.

• He checks his statement and sees the charge comes from Apple, not TruthFinder, because he joined in the iPhone app. He cancels in his Apple subscription settings and screenshots the end date.
• He emails privacy@truthfinder.com from the address on his account, asking for his account data to be deleted and for written confirmation that billing has stopped.
• He uses the PeopleConnect Suppression Tool with a new email address set up for privacy requests, and suppresses his record.
• Later he searches his name on TruthFinder, Instant Checkmate and Intelius to check the suppression has taken effect, and sets a reminder to check again in three months.

Had he only canceled, his record would still be searchable. Had he only suppressed it, the app subscription would still be billing him.

Common mistakes

• Deleting the app and assuming that cancels it. An app store subscription keeps renewing until you cancel it in the store.
• Canceling on the website when Apple bills you. Cancel where the charge comes from.
• Stopping before the confirmation screen. Retention offers can look like the end of the process. Keep going until you see a clear confirmation.
• Assuming canceling hides your record. It doesn’t. Suppression is a separate request.
• Paying someone to cancel or remove your record for you. You can do both yourself, and PeopleConnect’s terms don’t mention a charge for suppression.
• Keeping no proof. Without a confirmation, a disputed charge is much harder to reverse.

If you’re charged after canceling

Contact the company that billed you first, with your confirmation and the date, and ask for the charge to be reversed. Most billing errors get fixed at this stage.

If that fails, ask your card issuer about disputing the charge. The FTC explains that the Fair Credit Billing Act gives credit card holders a dispute process for billing errors, with a time limit that starts from the statement showing the error, so don’t wait. Treat a dispute as a last resort, keep copies of everything, and talk to your card issuer or a consumer lawyer if you’re unsure. This is general information, not legal advice.

Where to go from here

TruthFinder’s data overlaps with most large people-search sites, so if you’ve just found yourself on it, you’re probably on others too. Our data broker opt-out list ranks where to start, and our guide to free data removal options covers tools that cost nothing. If you’re weighing a paid removal service instead, our guide to whether data removal services are worth it sets out what they can and can’t do. If you also use similar sites, we have guides to canceling Instant Checkmate, ending an Intelius membership and canceling BeenVerified. If you’re comparing those two before switching, our side-by-side look at TruthFinder and BeenVerified sets out what each site states about billing and permitted use.

Our free Reputation Scanner, launching soon, is a self-search tool that will find harmful results about you, show the top 10 negative results, and draft removal requests you review and send yourself, with no account and no billing. Our own products don’t do credit monitoring, identity theft insurance, breach monitoring or antivirus. They focus on what shows up when people search your name. If people-search listings are part of a bigger problem, our personal reputation management team can look at it through a free audit.

Frequently asked questions

Can I cancel TruthFinder online?

If you joined on truthfinder.com, sign in and look for the membership or billing settings, or contact TruthFinder’s customer support. We couldn’t confirm the current account menu because TruthFinder’s site blocked our requests, so follow the options shown in your account. If you joined in the iPhone app, cancel in your Apple subscription settings instead.

Does canceling TruthFinder remove my information from the site?

No. Canceling stops billing. To hide your own background report, use PeopleConnect’s Suppression Tool, which its terms say covers TruthFinder, Instant Checkmate, Intelius and US Search. PeopleConnect’s terms don’t mention a charge for it.

Will TruthFinder refund me?

We couldn’t confirm TruthFinder’s current refund rules on its own pages. Ask support directly and get the answer in writing. If you paid through Apple, refund requests go through Apple’s process instead.

How do I ask TruthFinder to delete my account data?

Email privacy@truthfinder.com, the privacy contact PeopleConnect’s privacy policy lists for TruthFinder, from the address on your account. Your rights depend on your state’s privacy law, and TruthFinder will likely ask you to verify your identity.