Birdeye Pricing: How Quotes Work, Hidden Fees and Cheaper Options
Birdeye doesn't publish prices. Here's how its quote-based pricing works as of September 2026, the fees and renewal terms in its contract, what to ask sales, and cheaper options.
By Editorial Team
7 min read
Birdeye doesn’t publish its prices. As of September 2026, its pricing page asks for your number of locations and a mobile number, and a salesperson gives you a quote based on the products you deploy and how many locations use them. What you can check in advance is the contract: Birdeye’s terms set out auto-renewal with 90 days’ notice, an 8% “Innovation Fee” added at renewal, carrier texting fees and non-refundable payments.
This guide covers what Birdeye publicly says about pricing, the costs written into its terms, the questions to ask before you sign, and the cheaper or free options. Everything about Birdeye here comes from its own pricing page and terms and conditions, checked in September 2026. We don’t repeat third-party price estimates, because they can’t be checked against Birdeye’s own pages. Pricing and terms change, so check Birdeye’s site and your written quote.
What Birdeye’s pricing page shows (as of September 2026)
The page is headed “Pricing built around outcomes, not seat counts.” Underneath, Birdeye says: “One platform, one contract – replace point products and pay only for what you deploy at your locations.” There’s no plan table and no dollar figures. Instead there’s a short form:
| What the form asks for | Options shown |
|---|---|
| Number of locations | 1 to 3, 4 to 9, 10 to 39, 40 to 249, 250 to 999, or 1,000 or more |
| Contact | Your best mobile number |
| Consent | By continuing, you agree to Birdeye’s privacy policy and to receive communications from Birdeye |
Birdeye also runs separate pricing pages for the UK, Australia and Singapore. When we checked, they used the same form and showed no prices either.
So the honest answer to “how much does Birdeye cost?” is: it depends on your quote. If a website gives you a single Birdeye price, it isn’t coming from Birdeye’s own pricing page.
What drives the cost of a Birdeye quote
Birdeye doesn’t publish a formula, but its pricing page and terms point to these cost drivers:
- Number of locations. It’s the first thing the form asks, and the page says you pay for what you deploy “at your locations.”
- Which products you deploy. Birdeye sells reviews, listings, social, a chatbot, appointments, surveys, ticketing and more, grouped under three AI coworkers (Jay for marketing, Myna for operations and Robin for customer experience). Each one you add is likely to change the quote.
- Professional services. Birdeye’s terms describe implementation work as “Professional Services,” billed under a statement of work, separate from the subscription.
- Texting. Text features need carrier registration fees (see below).
- Payments. If you use Birdeye Payments, its terms describe separate payment fees.
- Taxes. The terms say fees exclude sales, value-added and similar taxes.
Fees and terms written into Birdeye’s contract
These come from Birdeye’s terms and conditions, effective May 13, 2026. Your order form can override some of them, so read both.
| Item | What the terms say | Why it matters |
|---|---|---|
| Auto-renewal | Renews for the same period as the initial term unless you give written notice of non-renewal at least 90 days before renewal | Miss the window and you’re committed to another full term |
| Innovation Fee | 8% added to recurring service fees at each auto-renewal, unless you signed before April 1, 2024 or your contract changes it | Your second-term cost is likely higher than your first |
| Cancellation | Payment obligations are non-cancellable and payments non-refundable, except where the terms say otherwise | You can’t walk away mid-term for a refund |
| Carrier texting fees | Texting needs A2P 10DLC registration: a one-time registration fee plus ongoing campaign fees | These sit on top of the subscription |
| Payment timing | Invoices due net 30 unless agreed otherwise; late payments can attract a late fee and suspension | Budget for the invoice date, not the go-live date |
| Onboarding | Onboarding “may take up to 2 hours over a 4 week period”; client delays don’t extend the agreement | The clock runs from signing, so be ready to start |
For online or self-serve small business contracts, the terms say the carrier registration and text fees may appear as one line called “Carrier Texting Fees.” Ask for that line to be shown as a figure on your quote.
How to get a Birdeye quote, and what to ask
- Decide what you actually need first. Write down the jobs, such as “ask every customer for a review,” “reply to reviews within two days” or “keep hours correct on Google and Apple.” Then you can match products to jobs instead of buying a bundle.
- Use the pricing form or the demo page. Expect a call or text from sales, since the form asks for a mobile number.
- Ask for line items. Request a quote that separates each product, per-location fees, onboarding, and texting fees.
- Ask for a written answer on these points:
- What’s the initial term, and is the 90-day non-renewal notice in my order form?
- Will the 8% Innovation Fee apply at renewal, or can it be removed or capped?
- What are the carrier texting fees for my number of locations?
- Is there a pilot, trial or shorter first term?
- What happens to my review and contact data if I leave?
- Do review requests go to every customer, with no filtering by sentiment?
- Get a second quote. Compare at least one other tool, even if Birdeye is your favorite. Our Birdeye vs Podium comparison is a good starting point.
That compliance question matters. Google’s review policies prohibit review gating (selectively soliciting positive reviews), and the FTC has warned that asking only customers you expect to be happy can mislead consumers. Our guide to review gating explains what to look for in any tool.
A worked example: comparing a quote
This is an illustrative scenario, not a real client.
A dental group with six offices gets a Birdeye quote for reviews, listings and a website chatbot. Before signing, the office manager does four things:
- She asks for the chatbot as a separate line, so she can see what reviews and listings cost on their own.
- She adds the carrier texting fees and onboarding to get a true first-year total.
- She multiplies the recurring fees by 1.08 to see the likely second-year cost if the Innovation Fee applies.
- She compares that with what her team does today for free in Google Business Profile, and with one other vendor’s quote.
The decision then rests on whether the time saved and the extra reviews from consistent asking are worth the difference, not on the headline monthly figure.
Not sure where to start?
Get a free audit of your search results and review profiles, with a prioritized fix list.
Get a free auditCheaper and free options
| Option | Price as of September 2026 | Best for |
|---|---|---|
| Our free platform (123 Reputation Management) | Free | Seeing what people find when they search for you, with review alerts and monthly reports |
| Google Business Profile | Free, per Google | Replying to Google reviews and keeping your Google listing accurate |
| Podium | Custom pricing on all plans | Local businesses that sell by text and phone |
| Yext | Quote-based; its site routes buyers to a demo or sales | Brands that need listings accurate across many publishers |
Our free platform
This one is ours, so weigh that. Our free platform tags every page-one result for your name as positive, neutral or negative; watches for new reviews and mentions and alerts you when one needs a reply; tracks every result as owned pages climb and old ones slip; and reports back every month in plain English. It doesn’t send review requests, run a chatbot, sync listings or connect to other software, so it isn’t a replacement for everything Birdeye does. If watching and replying is most of what you need, it may be enough. Start with a free reputation audit, and if you’d rather have people run requests and replies for you, see our review management service.
Google Business Profile
Google says a Business Profile is free, and you can manage customer reviews from it. For one or two locations, replying to reviews there and sharing your review link yourself costs nothing. Our guide on getting more Google reviews shows how to ask without software.
Other paid tools
Podium doesn’t publish plan prices either, but it does list some add-on fees on its pricing page; see our Podium pricing guide. For Yext, our Yext review explains what it does and doesn’t publish about pricing. For more choices, see our list of Birdeye alternatives, and for the product itself, our full Birdeye review.
Frequently asked questions
Does Birdeye publish its prices?
No. As of September 2026, Birdeye’s pricing page shows no prices. It asks for your number of locations and a mobile number, and pricing depends on the products you deploy at your locations. Its UK, Australia and Singapore pricing pages work the same way.
Is Birdeye priced per location?
Birdeye’s pricing page asks for your location count first and says you pay only for what you deploy at your locations, so location count clearly affects the quote. It doesn’t publish a per-location rate. Ask for one in writing.
Does Birdeye's price go up at renewal?
Birdeye’s terms add an 8% Innovation Fee to recurring service fees at each auto-renewal, unless you signed before April 1, 2024 or your contract changes it. Ask sales whether it applies to your agreement.
Can I cancel Birdeye and get a refund?
Under its standard terms, payment obligations are non-cancellable and payments are non-refundable, and agreements auto-renew unless you give written notice at least 90 days before renewal. Your order form may differ, so read it before signing.
Is there a free version of Birdeye?
We didn’t find a free plan or free trial on the Birdeye pages we checked in September 2026. Free alternatives include Google Business Profile for Google reviews and our free platform for monitoring your search results and reviews.
